Refund policy

Per our Terms and Conditions, our Returns policy is as follows.

Clause 12. Returns (Non-Damaged / Non-Defective Goods)

12.1 Taskpower may at its sole discretion allow the return of Goods (with the exception of Indent Order Goods) on the following basis:

• a. the Goods are returned to Taskpower at its nominated address in the same condition they were delivered to the Customer in and with all packaging, brochures and instruction material;
• b. the Goods are returned to Taskpower at the Customer’s cost within fourteen days of Delivery; and
• c. the return of the Goods is at the Customer’s risk.

12.2 These returns provision apply where for any reason the Customer is not happy with the Goods, including where the Goods do not match the quote provided or are allegedly not fit for purpose. Indent Order Goods cannot be returned under any circumstances.

12.3 Where Goods are returned, Taskpower will inspect the Goods and decide whether to accept the return of the Goods.

12.4 If the Goods are in their original condition and meet the requirements of clause 12 then Taskpower will refund the Customer the purchase price less a 10% restocking fee.

12.5 For Goods that are not in their original condition with packaging, Taskpower may, at its sole discretion, accept the return, and the Customer may be refunded the purchase price less a fee of greater than 10% to cover costs such as cleaning, repairs and re-packaging.

12.6 Any fees and costs incurred by Taskpower relating to receipt of the purchase price, including credit card fees and any other transaction costs will be deducted from any refunded amount.

12.7 Where Taskpower does not accept Goods under this clause, the return of the Goods to the Customer shall be at the Customer’s cost and risk.